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FAQ

Welcome to the Lukowulf's Camping Haven FAQ page

ORDERING:

How does Lukowulf's Camping Haven work? We are a unique brand built upon value and quality. Our main priority is to deliver a great shopping experience you can't find anywhere else. With a focus on rendering professional and speedy service, we here at Lukowulf's Camping Haven are dedicated to ensuring the happiness of each and every customer. Happy Shopping.

Are you an official supplier of these products?

Yes. We are an official supplier for all of our products. We do not obtain products from the 'grey market' like some other internet websites. You should beware of buying from companies who are not official suppliers as they are. With Lukowulf's Camping Haven, you are rest assured, whenever you need us, you are going to find us there to answer your questions and to help you resolve your inquiries regarding our products.

Do you sell fake/replica products?

No. All of our products are 100% genuine products, supplied to us directly from the manufacturer. In fact that what differentiate us from cheap brands and websites is that we own the manufacturing of our products, that means full control of the process of manufacturing which means in return High Quality products because we apply the highest quality control standard.

How to get discounts?

Besides of our default discounted prices and seasonal promotions, Lukowulf's Camping Haven also offers additional discounts, be sure to follow all of our official social media for surprise promo codes, sales, and contests.

What payment methods do you accept?

We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.

What if I typed the wrong email address?

Please contact us immediately so we can change your email address. We can change your email address, name, and address.

Are there any exchange rates?

All of our transactions are based on the United States dollar (USD). If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

How secure is my online order?

Lukowulf's Camping Haven adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments.

Can I change or cancel my order?

Yes of course; please send us a message as soon as possible, since we usually ship the item in less than 24 hours and most of our orders ship the same day, But if we are unable to cancel the order, rest sure that we will refund the purchase price once you send us the item back and received it at our warehouse.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

SHIPPING:

Do you ship to international locations?

Yes we ship worldwide at no cost to you as the customer, simply checkout as usual and select your country as normal. All delivery options are displayed in the checkout process.

How do I set my shipping address?

You need to enter your name, full address and your phone number, please make sure that you add the right information, you can rest assure that we use the highest industry standards to protect your personal information.

What are the shipping times?

Due to high demand of our products, please allow additional time for delivery. (2-3 weeks) If your order hasn’t arrived inside the estimated delivery times, please contact our support team at: support@lukowulf.com.

When will my order ship?

Orders are usually processed and shipped within 1 day of purchase. We do our very best to get the product to you as soon as possible. With such huge demand on these products. You should get a tracking number in your email once it ships. We know you are looking forward to your awesome purchase. One thing we guarantee is product delivery. Customer service is the backbone of our company.

DELIVERY:

How do I track my order?

We will email your tracking information as soon as your order has shipped. Usually you will receive the tracking number one day after we have shipped your order. You can track your order Here.

What so I do if I having missing items in my order?

If something is missing, please contact us immediately at: support@lukowulf.com.

RETURNS:

How do I return an item?

If you are not happy with your purchase and wish to return an item, please contact us within 30 days from receiving your order. Please provide your order number as well as the reason for your return. Our customer service team will review the return request and will send further instructions if the return is approved.

Will shipping be covered for my returns?

All return shipping fees and other miscellaneous fees are the responsibility of the customer.

What if the item(s) I received are defective/incorrect/damaged?

Please contact us within 7 days from receiving your order if you received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

How long is the returns process?

Processing returns may take up to 14 business days from the day we receive your return. We will email you to confirm once your return has been processed.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.

 

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